1. Minimum group size and reduced sessions
    Group courses run with a minimum of 5 and a maximum of 10 students. If a group does not reach the minimum of 5 students by the start date, DADO Deutsche Akademie will offer students one of the following options: moving to another available group or course, continuing the course with a reduced session length (15 minutes less per session with 4 students, 30 minutes less with 3 students), or converting the enrolment into private classes. If none of these options is satisfactory to the student, they may request a full refund of the amount paid.
  2. Refunds for cancelled courses
    DADO Deutsche Akademie will refund the course fee if the course does not take place, unless the student agrees to the proposed change of course.
  3. Internet connection quality
    DADO Deutsche Akademie is not responsible for the quality of internet connections, as this depends on factors beyond the organisation’s control. If a class is affected by connection problems, DADO Deutsche Akademie will look for an appropriate solution.
  4. Respect between students and teachers
    Taking part in a DADO Deutsche Akademie course requires treating both teachers and fellow students with respect. If this is not observed, DADO Deutsche Akademie reserves the right to mute the student’s microphone and disable their camera.
  5. Material shared during classes
    DADO Deutsche Akademie only permits the use of appropriate material for classes. The organisation is not responsible for inappropriate images, videos, audio or comments shared by students or teachers during video classes or in self-study material, although it will take the necessary steps to prevent this from happening again.
  6. Course completion and certificates
    Students receive pedagogical support throughout the course, but successfully completing it depends on their performance, attendance, participation and the personal work required to finish it. On completing the course, students receive a certificate of completion showing their attendance and final grade. To obtain an internationally recognised qualification, students must register for the relevant official exam within the set deadline and pass it.
  7. Guarantees of the online service
    Students are guaranteed the online classes included in the course they have enrolled in, as well as the corresponding online material for their personal study. For any questions or difficulties, students can receive a response by email or by phone during the established hours.